That is, when an email arrives at another server from an IP outside of your domain, they run a quick check to make sure that you are aware of this and that you approve the process. This is a listing that permits us to send an email as if we were you. Setting up an SPF or DKIM recordįor Zendesk Support to send an email on your behalf, it is best for you to establish an SPF record as part of your domain's DNS record. The reason for this is that if a server suspects that you are trying to get unauthorized communications to somebody within their organization, they will suspend, reject, or route your email to a spam/junk folder and never let you know, as this might only encourage you to try a different way. Depending on how the recipient server is configured, you may or may not receive a bounce-back notification in your suspended queue. If your emails are not being delivered to a specific domain, then there is a good likelihood that they are being blocked as spam. Problems with sending email to a specific domain or user Problems with sending email to a specific domain or user.This article contains the following sections: However, the open nature of email as a communication protocol suggests that it will very likely always represent a problem.īelow, we'll explore some of the more common issues related to email deliverability in Zendesk Support.
Both individual providers and the Federal Trade Commission have made efforts to reduce the overall effect of spam. Luckily, these systems can be self-correcting and some steps can be taken to assist them in the difficult job that they do. This makes it increasingly difficult for them to effectively do their jobs without occasionally suspending a legitimate email along the way. With a proliferation of spam emails, an increasing number of ISPs have been forced to implement more stringent restrictions on delivery, as well as focus more on filtering out spam traffic. Many servers will not provide these as part of an effort to provide potential spammers with as little information as possible about their internal processes. Occasionally, a server will provide what is known as a "bounce-back" email, letting the sending server know that the email can not be delivered and why. Additionally, once the relay server has accepted the email for delivery there are several things that may prevent the email from making its way to the recipient. Delivery is based on assumption and acceptance by the relay server to complete the function. This means that there is no guarantee that any given email sent from you will be delivered to its intended recipients. Email is commonly used as a non-confirming message delivery protocol.
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